Key Info
A preview of an open standard defining how personal agents interact with businesses has been announced, with Muse, Meta Business Agents, and Sierra leading development alongside industry partners.
Highlights
- Standard is being co-developed with Meta Business Agents and Sierra
- Industry partners include Genesys, NICE, Decagon, Rocket, Shopify, Stripe, and Walmart
- Goal is more frictionless experiences for Muse users
- Also aims to improve outcomes for businesses serving shared customers